Home  | About us  |  Frequently Asked Questions |  Feedback |  Related sites  |  Contact us
 Tenant
 Landlord
 Registered User
 Retained Repayment Search
RTBA Online - Frequently asked questions
  1. How do I access RTBA forms?

  2. I have generated a form through RTBA Online. Why do I need to mail it?

  3. My claim or transfer form has been returned because of a signature did not match.

  4. My flatmate has gone overseas and cannot sign the form.

  5. My signature does not match because I have changed my name.

  6. I provided my bank account number for my bond repayment.Why was a cheque issued to me?

  7. I have made a valid claim, but I have not received my bond repayment.

  8. I have received a cheque in joint names and cannot cash it.

  9. What are Electronic Transactions?

  10. How does an Agent become approved to use the RTBA’s Electronic Transaction Facility?

  11. How are bonds lodged electronically?

  12. Why is there two bonds for the same Tenancy?

  13. How is a bond repayment claim made as an electronic transaction?

  14. Why can’t I Claim my ET bond back earlier than 7 days from the date of lodgement?

  15. How are changes in Tenants recorded on an electronic bond?

  16. How should a Tenant respond to an email about an Electronic Transaction?

  17. Is there a time limit for completing an Electronic Transaction?

  18. The emails sent by the Electronic Transaction Facility are "No Reply". How do I query an Electronic Transaction?

  19. What happens when a Tenant requests changes to the transaction detail proposed by the Agent?

  20. How can an Electronic Transaction be Cancelled?

  21. How will I know that the Electronic Transaction has been processed by the RTBA?

  22. How can I monitor the progress of an Electronic Transaction?

  23. How will bonds be repaid after an Electronic Repayment Claim?

  24. When and how should a Tenant’s email address and mobile telephone number be supplied and updated?

  25. Can a Tenant use the same email address as another Tenant?

  26. When can a paper transaction be undertaken on an Electronic Bond?

  27. I have not received the RTBA notification email.

  28. When does the RTBA send Short Message Services (SMS)?


  1. How do I access RTBA forms?

    Online forms:
    RTBA lodgement, claim and transfer forms can be generated online from this website.  The completed form can then be printed, signed by all parties, and sent to the RTBA. 

    To generate a form, select your user type (tenant, landlord, or registered user) and select from the menu items shown.

    preprinted forms: You can request preprinted forms to be mailed to you by telephoning us on 1300 137 164 or emailing 
    rtba@justice.vic.gov.au

  2. I have generated a form through RTBA Online.  Why do I need to mail it?

    Forms must be mailed to the RTBA so that we can collect the signatures. These signatures are used to validate bond transactions. For example, the signatures on bond claims are compared to the signatures collected from earlier lodgements or transfers.

  3. My claim or transfer form has been returned because of a signature did not match.

    The RTBA matches the signatures of tenants and agent/landlords with the signatures registered with the RTBA via Bond Lodgement or Transfer forms. If the signatures do not correspond, then the form is usually returned to the agent/landlord to be re-submitted. The notice covering the return will set out the RTBA requirements, including:

      • submission of a new form with signatures signed in the same manner as the specimen signature held by the RTBA;

      • provision of a Statutory Declaration by the landlord confirming the identity of the persons signing and providing the RTBA with an indemnity against loss; or

      • provision of an Order from the Victorian Civil and Administrative Tribunal or a court directing the RTBA how to repay the bond.


    If a form is rejected for a second or subsequent time, and if a forwarding address has been provided for the tenants on the form, then the form is sent back to the tenant.

  4. My flatmate has gone overseas and cannot sign the form.

    If a party to the bond can be contacted, the RTBA will accept an authority in writing (including a fax copy but not email ) authorising the disbursement or transfer of the bond.  This letter must be attached to the form when it is submitted to the RTBA.

    If a party cannot be contacted, an application should be made to the Victorian Civil and Administrative Tribunal seeking an Order with a direction to the RTBA to repay or transfer the bond.

  5. My signature does not match because I have changed my name.

    If you have changed your name by marriage or by deed poll, submit a copy of the Marriage Certificate or Change of Name Certificate to the form when it is submitted to the RTBA.

  6. I provided my bank account number for my bond repayment.Why was a cheque issued to me?

    The RTBA will not issue repayments by transfer to your bank where there is a risk of fraud due to:

      • the bank details provided being altered or over-written;

      • your signature not being able to be matched.

    In other cases, the bank will not be able to complete the transfer, usually due to an error in the account number, and the funds will be returned to the RTBA.

    In these cases, we will send a cheque to the forwarding address provided.


  7. I have made a valid claim, but I have not received my bond repayment.

    We will hold the repayment, where we are unable to make the repayment by bank transfer or no forwarding address was provided to which we can send a cheque.

    Please contact us for details on how to obtain your repayment. (telephone 1300 137 164 or email
    rtba@justice.vic.gov.au )

    (This is a revised process implemented on 1 July 2008.  Prior to this we sent a cheque to the last known address, being the rented premises, leading to increased delay and inconvenience when cheques had to be stopped and re-issued.)

  8. I have received a cheque in joint names and cannot cash it.

    If the claim was received with an Order from the Tribunal, and it does not state the break down of the bond to each tenant, the RTBA issues a joint cheque in the names of the tenants provided on the Order. 

    (Individual repayments will be provided where the Order directs the RTBA on how much is to be paid to each tenant OR a claim form is signed by the tenants agreeing to the division and the signatures can be matched to the specimen signatures held by the RTBA.)

    If all payees named on the cheque present themselves at the bank, the bank may be prepared to make the payment.

    If you remain unable to cash the cheque, please contact us to discuss other options how to obtain your repayment.   (telephone 1300 137 164 or email  rtba@justice.vic.gov.au )

  9. What are Electronic Transactions?

    Electronic Transactions (ET) are bond transactions undertaken without the use of paper forms. All the required information and confirmations are collected through a secure internet portal within RTBA Online.

    Only RTBA Agents approved by the RTBA can use the RTBA’s Electronic Transaction Facility (ET Facility). ETs are not available to private landlords.

    After initiation, an ET, will not be actioned by the RTBA until all Tenants and the Agent (the parties) have reached agreement on the details of the transaction.


  10. How does an Agent become approved to use the RTBA’s Electronic Transaction Facility?

    To be approved to the use the RTBA’s Electronic Transaction Facility (ET Facility), an Agent must:

    1. Be registered with the RTBA as an "RTBA Agent". (An RTBA Agent will have an "RTBA Number");

    2. Have at least one staff member approved to use RTBA Online; and

    3. Agree to the Terms and Conditions governing the use of the ET Facility, including the use of Direct Debits from their bank to pay the RTBA for the bonds lodged electronically, as set out in the "Application to Undertake Electronic Transactions and Direct Debit Request".

    For a copy of the Application to Undertake Electronic Transactions and Direct Debit Request, please contact the RTBA and quote your RTBA number.


  11. How are bonds lodged electronically?

    To lodge a bond as an Electronic Transaction (ET), the Agent needs to be approved by the RTBA to use the Electronic Transaction Facility (ET Facility). Private landlords cannot lodge bonds electronically.

    The Electronic Lodgement will proceed through the following steps:

    1. The Agent logs into the secure RTBA Online portal and commences an Electronic Transaction (ET).

      The Agent enters into the ET data capture screen:

      • The usual bond information including rented premises address and description, bond value, and Tenant names;

      • a valid email address for each of the Tenants (ETs are only available where a valid email address is supplied for each Tenant); and

      • if possible, a mobile telephone number for each Tenant (The mobile telephone number is used to send SMS alerts).
      The Agent "Submits" the ET

    2. After the ET is submitted, an email is sent by the ET Facility to the Tenants to provide each of them with the link needed to log into the facility to review the transaction details proposed by the Agent. The email link is the only way for a Tenant to enter the ET Facility, therefore ETs are not available where there is a Tenant who is unable to provide an email address.

      If a mobile telephone number has been supplied, the ET Facility will also send a SMS asking the Tenant to check their email.

      The email link will ask the Tenant to accept the Terms of Use of the ET Facility. Upon acceptance, the Tenant Review page will be shown, where the Tenant can confirm or request changes to the lodgement details.

    3. A separate email and SMS will be sent to each Tenant. For example, if there are 3 tenants, there will be 3 separate emails and up to 3 separate SMS. Each Tenant needs to log into RTBA Online using their own link which will open a Tenant Review page specific to that Tenant.

    4. When all parties accept the same lodgement details:

      • The bond payment will be transferred to the RTBA by direct debit from the Agent’s bank account;

      • The bond will be recorded in the RTBA Register, and marked as an electronic bond; and

      • Bond receipts will be mailed to the Tenants at the rented premises and to the Agent.

  12. Why is there two bonds for the same Tenancy?

    The RTBA’s Electronic Transaction Facility (ET Facility) and the RTBA Register keeps separate track of bond money provided as a loan from the Director of Housing (DoH Loan) and bond money provided by the Tenants (Private Contributions).

    This separate recording of DoH Loans and Private Contributions will result in the creation of two or more bonds where:

    • The DoH Loan was insufficient to cover the whole bond and the Tenant provided the balance as a Private Contribution. (The same Tenants will be shown on both bonds); or

    • The DoH Loan did not cover all of the Tenants. (The Tenants will be different on the two bonds, with the DoH Bond showing only the Tenants covered by the DoH Loan. The Private Contribution bond may or may not show the Tenants covered by the DoH Loan depending on who provided the private bond money.)

  13. How is a bond repayment claim made as an electronic transaction?

    An electronic repayment claim can be made where:

    • The bond was created by an Electronic Transaction (ET);

    • The bond remains an electronic bond (ie there has been no paper based transactions since the bond was created);

    • The bond was lodged more than 7 days ago; and

    • The tenants are expected to agree to the claim.

    Repayment claims supported by a VCAT Order must be submitted as a paper transaction with a copy of the Order being attached to the claim form.

    To commence an electronic Repayment Claim, the Agent logs into the secure RTBA Online portal and locates the bond to be claimed.

    If the bond was created by an ET and remains an electronic bond, the Electronic Repayment Claim will proceed through the following steps:

    1. The Agent will create the claim by:

      • Selecting the transaction type as ET (not paper);

      • Confirming or updating the email addresses and mobile telephone numbers for each Tenant. (ETs are only possible where a valid email address is available for each Tenant); and

      • Entering the value to be repaid to each party to the bond.

      The Agent then "Submits" the ET claim.

    2. After the ET is submitted, if a mobile telephone number has been supplied, the ET Facility will send a SMS to each tenant asking them to check their email.

    3. After the ET is submitted, an email is sent by the ET Facility to each of the Tenants to provide them with the link needed to log into the facility to review the transaction details proposed by the Agent. The email link is the only way for a Tenant to access the transaction details. Each link must be used to complete the claim.

    4. Upon Clicking on the email link the website will ask the Tenant to accept the Terms of Use of the ET Facility. Upon acceptance, the Tenant Review page will be shown, where the Tenant can confirm or request changes to the claim details.

    A separate email and SMS will be sent to each Tenant. For example, if there are 3 tenants, there will be 3 separate emails and up to 3 separate SMS. Each Tenant needs to log into RTBA Online using their own link which will open a Tenant Review page specific to that Tenant.

    When all parties accept the same repayment claim details:

    • The agreed repayments will be issued by the RTBA; and

    • The repayment details will be recorded in the RTBA Register, and the bond will be marked as Closed.

  14. Why can’t I Claim my ET bond back earlier than 7 days from the date of lodgement?

    ET bonds cannot have a Repayment Claim initiated within 7 days of lodgement because the RTBA is awaiting clearance of the bond lodgement funds from the Agent’s bank.

  15. How are changes in Tenants recorded on an electronic bond?

    An electronic repayment claim can be made where:

    • The bond was created by an Electronic Transaction (ET);

    • The bond remains an electronic bond (ie there has been no paper based transactions since the bond was created); and

    • The tenants are expected to agree to the Transfer.

    Tenant Transfers supported by a VCAT Order must be submitted as a paper transaction with a copy of the Order being attached to the transfer form.

    To commence an electronic Tenant Transfer, the Agent logs into the secure RTBA Online portal and locates the bond.

    If the bond was created by an ET and remains an electronic bond, the Electronic Tenant Transfer will proceed through the following steps:

    1. The Agent will commence the transfer by:

      • Selecting the transaction type as ET (not paper);

      • Marking all the currently registered Tenants as "continuing" or "outgoing", and confirming or updating their email addresses and mobile telephone numbers;

      • Adding any "incoming" Tenants, including a valid email address for each new Tenant, and if possible, a mobile telephone number for each new Tenant. (ETs are only available where a valid email address is available for each Tenant).

      The Agent then "Submits" the ET Tenant Transfer.

    2. After the ET is submitted, an email is sent by the ET Facility to all the current and incoming Tenants to provide each of them with the link needed to log into the facility to review the transaction details proposed by the Agent. The email link is the only way for a Tenant to access the transaction details.

      If a mobile telephone number has been supplied, the ET Facility will also send a SMS asking the Tenant to check their email.

      The email link will ask the Tenant to accept the Terms of Use of the ET Facility. Upon acceptance, the Tenant Review page will be shown, where the Tenant can confirm or request changes to the claim details.

    3. A separate email and SMS will be sent to each Tenant. For example, if there are 3 tenants, there will be 3 separate emails and up to 3 separate SMS. Each Tenant needs to log into RTBA Online using their own link which will open a Tenant Review page specific to that Tenant.

    4. When all parties accept the same transfer details:

      • The change of Tenants will be recorded in the RTBA Register, with the bond continuing to be marked as an electronic bond; and

      • New bond receipts showing the changed Tenants will be mailed to the Tenants at the rented premises and to the Agent.

  16. How should a Tenant respond to an email about an Electronic Transaction?

    An email from the RTBA’s Electronic Transactions Facility (ET Facility) will contain either:

    • An advice of a pending transaction and a link to a Tenant Review page; or

    • An update on the status of the Electronic Transaction (ET).

    When a Tenant receives an email from the ET Facility they should follow the instructions in the email.

    Where a Tenant follows the link in the email to the ET Facility, the first page shown will ask the Tenant to accept the Terms of Use of the ET Facility.

    After accepting the Terms of Use, the Tenant will be shown their personal Tenant Review page. This page will show the transaction details currently proposed by the Agent.

    If the transaction is a bond repayment claim with a repayment being made to the Tenant, the Tenant should enter their bank account details for a payment by direct credit and their forwarding address. If the Tenant would prefer repayment by cheque, they only need to enter the address to which a cheque can be sent. (No information needs to be entered where no repayment is to be made to the Tenant in question, nor for Electronic Lodgements or Electronic Tenant Transfers.)

    For all Electronic Transactions, the Tenant will have the choice to accept the information entered by the Agent and shown in the Tenant Review page (Accept Details), or respond to the Agent with suggested changes (Request Changes).

    The ET Facility monitors the status of the proposed transaction. When all parties accept the same transaction details, the RTBA Register will be updated, and the following actions will occur:

    • Lodgement: a direct debit on the Agent’s bank account to transfer the bond payment to the RTBA, and the mailing of receipts;

    • Repayment Claim: issuing of bond repayments by direct credit or cheque;

    • Tenant Transfer: the mailing of receipts.


  17. Is there a time limit for completing an Electronic Transaction?

    The RTBA’s Electronic Transaction Facility (ET Facility) monitors the progress of Electronic Transactions (ETs).

    The ET Facility allows 7 days from the Agent’s initiation or re-submission of an ET for the Tenants to log into their Tenant Review page and accept the information shown (Accept Details) or respond to the Agent with suggested changes (Request Changes). If any inputs remain outstanding after 7 days, a reminder will be sent to all parties to the transaction, and a further 7 days allowed.

    If any input remains outstanding 7days after the reminder, the transaction will "time out", with the ET being cancelled. All parties will be advised of the cancellation.

    If an ET is cancelled, the Agent and Tenants must make arrangements to submit the proposed transaction to the RTBA on a paper form or by initiating another ET.

  18. The emails sent by the Electronic Transaction Facility are "No Reply". How do I query an Electronic Transaction?

    The emails sent by the RTBA’s Electronic Transaction Facility are automatically created by the system. These emails are not monitored for a response.

    Any question relating to the transaction details proposed by the Agent, the changes requested by a Tenant, or the cancellation of the ET should be addressed to the Agent or the relevant Tenant. The RTBA is unable to provide any assistance on the decisions and actions of the parties to an Electronic Transaction.

  19. What happens when a Tenant requests changes to the transaction detail proposed by the Agent?

    All Tenant parties to an Electronic Transaction (ET) are asked to confirm the details of the transaction as proposed by the Agent before the ET is accepted by the Electronic Transactions Facility (ET Facility) for processing by the RTBA.

    Each Tenant will be sent an email with a link to their own personal Tenant Review page within the ET Facility.

    If a Tenant does not agree with the transaction details, they should click the "Request Changes" button. This will open a new window where Step 5 will allow entry of the changes sought. An explanation for the reason for the changes must also be provided.

    The changes requested by the Tenant will be referred to the Agent for their consideration. The Agent will be alerted by fax to log into RTBA Online to review the requested changes. Any other Tenant parties will be alerted by email of the proposed changes. If any party has a query about changes requested by another party to the transaction or about the details entered by the Agent, it is best to speak to that person or to the Agent directly.

    The Agent can:

    • Accept the proposed changes and re-submit the ET;

    • Decline the proposed change and re-submit the ET; or

    • Cancel the ET.

    When an ET is re-submitted new alerts will be sent to all the Tenants providing them with a new link to log into their Review Page to check the transaction details. All Tenants must complete this new round of reviews, including the Tenant that requested the change. If any Tenant still does not agree with the ET details, they should speak to the Agent or to the other Tenants to the transaction.

    The ET will not be processed by the RTBA until all parties to the transaction "Accept Details" in the ET Facility. There is no limit to the number of times an ET may be referred back to an Agent and re-submitted.

    If there is continuing disagreement about the details of a transaction, you may need to apply to the Victorian Civil and Administrative Tribunal (VCAT) for an Order containing a direction to the RTBA, or contact Consumer Affairs Victoria on 1300 558 181 for advice.

  20. How can an Electronic Transaction be Cancelled?

    An Electronic Transaction (ET) can be cancelled by the Agent at any time before the ET is finalised.

    An ET will also be automatically cancelled by the Electronic Transactions Facility if there is no response by any party to the transaction within 7 days after a reminder is sent. (The reminder is sent 7 days after an ET is initially submitted by the Agent or re-submitted after an Agent Review.)

    All parties will be advised of the cancellation. Tenants will receive an email (and SMS if a mobile telephone was provided). Agents will receive a written notice by fax or mail.

  21. How will I know that the Electronic Transaction has been processed by the RTBA?

    Electronic Transactions (ET) are handled by the Electronic Transactions Facility (ET Facility) within RTBA Online. The ET is not processed by the RTBA until it is finalised in the ET Facility.

    Finalisation in the ET Facility, either successful completion or cancellation, will be advised to Tenants by email (and SMS if a mobile telephone was provided).

    If the ET is successfully completed, the transaction details will be recorded in the RTBA Register, and the matching outputs will be issued:

    • Lodgement: a direct debit on the Agent’s bank account to transfer the bond payment to the RTBA, and the mailing of receipts;

    • Repayment Claim: issuing of bond repayments by direct credit or cheque;

    • Tenant Transfer: the mailing of receipts.


  22. How can I monitor the progress of an Electronic Transaction?

    Tenants and Agents can see the progress of an Electronic Repayment Claim or an Electronic Tenant Transfer on an existing bond by using the "Bond Search" function in RTBA Online (www.rentalbonds.vic.gov.au).

    Tenants are unable to monitor the progress of an Electronic Lodgement until they receive their bond number after successful completion of the bond lodgement.

  23. How will bonds be repaid after an Electronic Repayment Claim?

    Tenants will be advised by email (and SMS if a mobile telephone was provided) of the finalisation of an Electronic Repayment Claim: either a successful completion leading to repayments being issued, or a cancellation of the transaction.

    When an Electronic Repayment Claim is successfully finalised, repayment of the bond will be made in accordance with the repayment instructions provided in the electronic transaction. The repayment options are direct credit to the nominated bank account, or a cheque to the forwarding address provided. Separate repayments will be made to each of the agreed payees.

    Tenants are not requested to supply a repayment method when the Electronic Repayment Claim shows that they are to receive zero funds. The agreement of this Tenant is still required so that the RTBA can repay the bond to the Agent or other Tenants.

    The bank account details and forwarding address provided by a Tenant receiving a bond repayment are not able to be viewed by other Tenants. Agents can view, via RTBA Online, all repayment details so as to be able to assist with enquiries from Tenants.

  24. When and how should a Tenant’s email address and mobile telephone number be supplied and updated?

    Electronic Transactions (ET) are only available where each Tenant on the bond has an email address.

    ETs can be undertaken without every Tenant providing a mobile telephone number. However, the provision of mobile telephone numbers is recommended as it allows an SMS to be sent to the Tenant requesting them to check their email.

    Each new Electronic Lodgement requires the Agent to enter a valid email address for each Tenant.

    When initiating an Electronic Repayment Claim or Electronic Tenant Transfer on an existing Electronic Bond, the Agent will be requested to confirm or update the email address for each Tenant on the bond.

    Where a Tenant email address is updated, the next email to that Tenant will be sent to both the old and new address.

    If any email cannot be delivered, the Agent will be requested to check the email address. If an updated email address is available, this needs to be entered by the Agent so that the Electronic Transaction Facility can contact the Tenants to get their opinion on the proposed transaction.

    If an updated email address is not available for any Tenant, the Agent needs to cancel the ET and arrange to have the proposed transaction submitted to the RTBA on a paper form.

    There is no ability to update Tenant email addresses and mobile telephone numbers except when undertaking an ET.

  25. Can a Tenant use the same email address as another Tenant?

    It is possible for two or more Tenants to use the same email address, but each Tenant will receive a separate email from the RTBA’s Electronic Transactions Facility (ET Facility). For example, if husband and wife Tenants share an email address, the husband will receive an email with his link to the ET Facility, and the wife will receive an email to the same email address but with a different link to the ET Facility.

    Both links needs to be used, with the required responses entered in each of the separate Tenant Review pages within the facility. Actioning only one of the links will cause the Electronic Transaction to "time out" due to lack of input, with the Electronic Transaction being cancelled.

  26. When can a paper transaction be undertaken on an Electronic Bond?

    Where a bond was created by an Electronic Transaction (ET), the RTBA does not hold specimen signatures for the Tenants. Wherever possible, any further transactions should be undertaken as an ET.

    Paper based transaction on Electronic Bonds are available as shown below.

    VCAT Orders: A paper based form supported by an order from the Victorian Civil and Administrative Tribunal (VCAT) can be used at any time. This is because the VCAT order makes it unnecessary for the RTBA to match signatures.

    If the proposed transaction is a Tenant Transfer, the signatures of the continuing and incoming Tenants should be provided on the paper form for use in signature matching on subsequent transactions.

    If the proposed transaction is a Repayment Claim involving a repayment to a Tenant by direct credit, the signature of the Tenant must be provided on the form and be supported by the proof of identity detailed under the next heading. (Proof of identity is not required for repayments by cheque). For repayments by direct credit, a forwarding address should always be provided so that a cheque can be sent if the direct credit fails.

    Transactions by agreement: If the Agent and Tenants have reached agreement but it is impossible to do an ET (e.g. one of the Tenants is unable to provide an email address), the following steps apply:

    1. Complete a paper form signed by the Agent and all the Tenants (This is the same as for a bond created on a paper form); and

    2. Provide an Agent certification for tenant signatures; or

      Provide proof of identity for each of the current Tenants shown on the form by providing a copy of a driver’s licence, passport, or proof of age card. The copy provided must show:

      • the name of the Tenant as shown on the form;

      • a photograph of the Tenant as known to the Agent; and

      • the signature of the Tenant matching that on the form.


    If it is a Tenant Transfer, proof of identity is not required for incoming Tenants not previously registered to the bond.

    Whenever a paper form is used, the bond will cease to be an electronic bond, and all subsequent transactions must be done using a paper form.

  27. I have not received the RTBA notification email.

    If you are unable to find an RTBA notification email sent to you as part of an Electronic Transaction, your email provider might be treating the RTBA notification emails as junk and placing these emails into your Junk folder.

    Please check your Junk folder for these emails. If your Junk folder contains RTBA notification email, you can open these emails in the Junk folder and mark the sender as safe. This will ensure to receive any further emails from the RTBA into your Inbox. If you are still unable to find your email, contact your agent to confirm your email address or the RTBA on 1300 137 164.

  28. When does the RTBA send Short Message Services (SMS)?

    The RTBA will send an SMS to a tenant whenever there is an issue with a transaction. For example if a Bond Repayment claim is sent to the RTBA and the transaction cannot be processed for a reason, the RTBA will send an SMS to the tenant after the agent/landlord has been advised.

    SMS will be sent to tenants when:

    • A retained repayment is created;

    • A retained repayment request or a replacement repayment request is unsuccessful;

    • Bond repayment claim is rejected; or

    • Tenant transfer is rejected; or

    • Electronic transactions are in progress.


    An SMS will be sent to the outgoing landlord where an Agent/ landlord transfer is rejected. The incoming agent/landlord will receive a written rejection notice.

Disclaimer  | Copyright |  Privacy |  Compatible Browsers      Last updated 10 Apr 2014                                                                                                  © 2008, State of Victoria, Australia